HayleyWestoby.com’s privacy and security measures are designed with deep bunker security in mind, so any personal information that you provide is used for the purpose of receiving communications from HayleyWestoby.com, purchasing HayleyWestoby.com products, market research and personalizing and enhancing your web experience with HayleyWestoby.com, and for no other purpose. HayleyWestoby.com’s specific privacy policies are outlined below.

RETURNS

All programs are electronically supplied, and non-refundable.

In the case of a change of mind/circumstances, we will happily offer you a credit for your purchase amount, valid for 12 months. We do not offer a refund or credit if you decide to cancel your program after you have commenced.

HOW WE COLLECT THE INFORMATION

There are many ways that HayleyWestoby.com obtains information from you: via signup on HayleyWestoby.com’s website; from an online or telephone/mobile purchase; from navigational information about where visitors go on our website; when you enter a HayleyWestoby.com sweepstakes/giveaway; upon contacting customer service to request HayleyWestoby.com communications;or upon signing up at an event.

THE INFORMATION WE COLLECT

In order to provide users with the most efficient and enhanced service and to better understand your preferences, we may request any of the following information from you: name, address, telephone number, email address, gender, year of birth, type of exercise regime, fitness goals, shopping preference, product interest. Of course we will need your credit card information for any online purchases, however this is processed by our third party payment gateway provider.

HOW WE USE THE INFORMATION

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

  • to administer a contest, promotion, survey, market research, focus group or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest);
  • to send you information/materials via e-mail or mail about products, offers and news that may interest you. This information may relate to products, offers and news of HayleyWestoby.com. We only send you this if you have opted-in to receive HayleyWestoby.com email messages; and
  • to analyze visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in. The information obtained from registration online is utilized to improve your web experience with HayleyWestoby.com by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest information regarding HayleyWestoby.com and its products. The information we ask for when you order online is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm delivery of the order. You may, upon placement of an order, opt to allow HayleyWestoby.com for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering the most desired features and services. Additional non-personally identifiable information(for example, browser version, IP address) may be collected which will provide information regarding the general use of our website. HayleyWestoby.com will never sell any information about you to anyone. “Cookies” are used by HayleyWestoby.com only to allow you to use HayleyWestoby.com’s website in the most efficient manner.

COOKIES

A cookie is a small removable data file that is stored by our web browser on our computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

  • remember the items in your shopping cart;
  • recognize you when you return to our website; and
  • analyze visitor behaviour.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. We also work with other companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website and your interaction with our communications, including advertising.

E-MAIL

HayleyWestoby.com will only send emails to you if you ask for them and you can easily unsubscribe at any time you want. HayleyWestoby.com has a company policy not to flood people with email correspondence, but simply gives you periodic information so you can stay up to date on what HayleyWestoby.com is offering. HayleyWestoby.com also uses your email address to confirm your order and to confirm delivery of your order and to respond to any inquiries you make online. All emails you receive will provide you with information as to how to get off the email mailing list if you so desire.

SECURITY

Our website’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

OPT OUT / UNSUBSCRIBE

You may request to stop receiving communications from HayleyWestoby.com at any time. You can choose to cancel emails by clicking the “Unsubscribe” link that is provided at the bottom of all email correspondence.

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